Orders placed before 2pm IST on working days ship the same afternoon. We use our own delivery runners for Bhatiya and nearby towns — most orders arrive within 1 to 2 days. There's no delivery charge for orders above ₹999. Orders under ₹999 carry a flat ₹79 delivery fee.
We deliver Monday through Saturday. No Sunday deliveries at the moment — we tried it for a few months but the volume didn't justify keeping someone on call. If you order on a Sunday it ships Monday morning.
For addresses outside Gujarat we ship through BlueDart or Delhivery, whichever offers a faster route for your pin code. Standard delivery takes 3 to 5 business days. Remote areas (Northeast, Ladakh, Andaman & Nicobar) can take up to 8 days. Shipping is free for orders above ₹999 — below that we charge ₹79 flat.
We'll give you a tracking number once the package is dispatched. If a courier attempts delivery and nobody is available, they'll try twice more before returning the parcel to us.
Available for Gujarat, Maharashtra, and Rajasthan. ₹149 flat, 1-2 business days. Orders placed before 12pm ship same day. If express isn't available for your pin code, we'll refund the difference automatically and ship standard instead.
You can return any unopened, sealed product within 7 days of delivery. Call us at +91 42688 19156 or email glow@cetezuz.shop with your order reference and we'll arrange a pickup. Refunds are processed within 5 working days of receiving the returned item — we refund via UPI or bank transfer, whichever you prefer.
We can't accept returns on opened cosmetics for hygiene reasons. That's an industry standard, not something we invented. If a product arrives damaged or is clearly defective (wrong shade, broken seal, expired) we'll replace it immediately at no cost — just send us a photo.
You can cancel any order before it ships. Once our team calls to confirm, just tell them you'd like to cancel. After dispatch, cancellation counts as a return and the standard return process applies. We won't charge you for cancellations — though if the courier has already picked up the package we might ask you to receive it and initiate a return instead, since that's simpler for everyone.
Phone: +91 42688 19156 (Mon-Sat 10am-6pm)
Email: glow@cetezuz.shop
We usually respond within a couple of hours during business days.